Last updated: 23 June 2026
This Refund & Cancellation Policy explains the terms under which cancellations and refunds are handled for services purchased from STARLOBE Technolabs. Because we provide custom software and digital services, the following terms apply.
1. Nature of Our Services
STARLOBE Technolabs delivers custom, made-to-order software development and digital services. Work typically begins after an advance payment and is delivered in phases or milestones agreed with the client.
2. Cancellation
- You may request cancellation of a project by written notice (email) to contact@starlobe.com.
- If you cancel before work has commenced, you are eligible for a refund of amounts paid, less any non-refundable charges (such as third-party licenses, domains, or payment gateway fees already incurred).
- If you cancel after work has commenced, charges will apply for the work completed up to the cancellation date, and the balance (if any) will be refunded.
3. Refund Eligibility
Refunds may be considered in the following situations:
- A duplicate or accidental payment was made.
- Payment was made but the service was not initiated by us.
- We are unable to deliver the agreed service for reasons attributable to us.
Advance payments, completed milestones, and work already delivered and approved are generally non-refundable. Custom development charges for work already performed cannot be refunded.
4. Non-Refundable Items
- Third-party costs such as domain registration, hosting, plugins, licenses and API/subscription fees.
- Payment gateway / transaction processing charges.
- Services that have been fully delivered and accepted.
5. How to Request a Refund
To request a refund, email contact@starlobe.com with your name, invoice/transaction ID, payment date and the reason for the request. We will review eligible requests and respond within 5–7 business days.
6. Refund Processing & Timeline
Approved refunds are processed back to the original payment method through Razorpay. Once approved, refunds are typically credited within 5–7 business days, though the exact timing may depend on your bank or card issuer.
7. Contact Us
For any questions about cancellations or refunds, please contact:
